Privacy Policy

1. Introduction

Welcome to CoinQuant, an automated trading platform owned and operated by COINQUANT FZCO (hereinafter referred to as “We”, “Us”, “Our Company” , “CoinQuant”). Protecting your privacy and personal data is a priority for us. This Privacy Policy explains how we collect, store, process, and use your information when you access or use our Platform, including our websites (coinquant.ai, coinquant.io, coinquant.co) and the associated application and services (collectively, the "Platform"). By using the Platform, you agree to the terms outlined in this Privacy Policy and consent to the collection and use of your data as described herein.‍

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2. Information We Collect

To provide, operate, and improve our Services, CoinQuant collects information from users in several ways. When you create an account, we collect personal information such as your first and last name, email address, phone number if provided, and payment details, which are processed securely via Stripe. Additionally, we collect account activity and trading data, including strategies you create, backtests you perform, live bot activity, wallet interactions, and subscription preferences.

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We also collect device and technical information, including IP addresses, browser type, operating system, device identifiers, and usage logs to optimize Platform performance. Communications between you and our support team may also be stored to help us respond to inquiries and improve our Services.

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3. How We Use Your Information

The information we collect is used to operate and improve the Platform, deliver the Services, and provide a secure user experience. Personal and account information is utilized to process subscription payments, facilitate account creation, and enable wallet integration. Data regarding trading strategies and activity is used to monitor and improve the Platform, as well as to provide analytical tools and performance metrics.

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We also use information to communicate important updates, notices, and technical alerts regarding your account or the Platform. Additionally, your data may be used to ensure compliance with legal, regulatory, and tax obligations, and to detect and prevent fraudulent or unauthorized activity. CoinQuant does not sell, trade, or rent personal information to third parties for marketing purposes.‍

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4. Data Sharing and Disclosure

CoinQuant may share your information with service providers who perform services on our behalf, such as payment processors, cloud hosting providers like AWS, analytics providers, and customer support platforms. These third parties are contractually obligated to maintain confidentiality and use the information only for the purposes of providing services to CoinQuant.

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Information may also be disclosed to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, property, or safety of CoinQuant, its users, or others. In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to applicable laws and regulations.

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5. Data Retention

CoinQuant retains personal and account data for as long as your account is active or as needed to provide the Services. When an account is deleted, all associated trading strategies, backtests, and wallet linkages are permanently erased. However, minimal billing or transaction records may be retained for legal and regulatory compliance, including auditing and tax obligations.

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6. Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Security measures include encryption, secure server hosting, and controlled access protocols. 

Despite these precautions, no method of data transmission or storage is completely secure, and CoinQuant cannot guarantee absolute protection against all potential security breaches or unauthorized access.

7. User Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access or request a copy of your data, correct or update inaccurate or incomplete information, request deletion of your personal data, or object to or restrict the processing of your data. To exercise these rights, you may contact us at support@coinquant.ai, and CoinQuant will respond in accordance with applicable data protection laws.

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8. Cookies and Tracking Technologies

The Platform may use cookies and similar tracking technologies to enhance the user experience, monitor usage patterns, and analyze trends. You may control or disable cookies through your browser settings; however, certain Platform features may not function properly if cookies are disabled

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9. International Data Transfers

Your personal data may be transferred to and stored on servers located outside your home jurisdiction, including the United Arab Emirates and other locations where CoinQuant operates. By using the Platform, you consent to such transfers, provided they comply with applicable data protection regulations.

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10. Children’s Privacy

The Platform is not intended for individuals under the age of 18. CoinQuant does not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take prompt steps to delete such information.

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11. Changes to this Privacy Policy

CoinQuant may update this Privacy Policy from time to time. Any changes will be posted on the Platform, and the “Last Updated” date will be revised accordingly. Continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy. For significant changes that materially affect your rights or obligations, CoinQuant may notify you via email.

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12. Contact Information

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at support@coinquant.ai. 

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CoinQuant will make reasonable efforts to respond to inquiries promptly and address your privacy concerns in accordance with applicable laws.

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Address: Unit No. RET-R5-160, Detached Retail R5, Plot No: JLT-PH2-RET-R5, Jumeirah Lakes Towers, Dubai, United Arab Emirates.